Axiom | Storage Maintenance

Axiom Maintenance Services offer warranties for all of the major OEM’s including HP, IBM, EMC, NetApp, Dell, Oracle and more.

All maintenance warranties eventually come to an end for all hardware equipment. Without a clear strategy in place, inefficiency, risk, and high costs can burden IT departments. We provide data center maintenance services that reduce hard costs and create time by freeing resources to focus on company innovation and productivity.

Axiom Maintenance Services help:

Minimize costly downtime
Reduce Risk
Improve efficiency
Realize significant savings on IT maintenance and warranty support
Consolidate and streamline support across multiple platforms and networks

Axiom Maintenance Services offers customized, flexible and comprehensive hardware support:

Hardware Maintenance for Networking Platforms

Covers all components within the system

Operating System (OS) Support

Active OS support and unique for each OS
Support and SLA will reflect on a case-by-case basis

Preventative Maintenance

Schedule system reviews and monitoring for pre-failure alerts for pre-event resolution

Service Levels:

Axiom offers flexible Service License Agreement (SLA) terms. Designed for the users’ needs and their unique IT installation base, AMS service levels can be designed around each client’s requirements.

Maintenance agreements are typically sold on an annual basis. The most popular are 1, 2, or 3-year contracts.

AMS service levels are stated under a standard protocol:

Hours per day
Days per week
Contracted response time in hours

Standard Service Levels:

9x5x4
24x7x4
5x8xNBD

Data Center Maintenance - 1 year
SKU	Description
AMS24741YR-AX	Axiom Maintenance Services - 1 Year SLA 24X7X4
AMS85NBD1YR-AX	Axiom Maintenance Services - 1 Year SLA 8X5XNBD
AMS9541YR-AX	Axiom Maintenance Services - 1 Year SLA 9X5X4
AMSTAC1YR-AX	Axiom Maintenance Services - 1 Year SLA TAC Only

Data Center Maintenance - 2 year
SKU	Description
AMS24742YR-AX	Axiom Maintenance Services - 2 Year SLA 24X7X4
AMS85NBD2YR-AX	Axiom Maintenance Services - 2 Year SLA 8X5XNBD
AMS9542YR-AX	Axiom Maintenance Services - 2 Year SLA 9X5X4
AMSTAC2YR-AX	Axiom Maintenance Services - 2 Year SLA TAC Only

Data Center Maintenance - 3 year
SKU	Description
AMS24743YR-AX	Axiom Maintenance Services - 3 Year SLA 24X7X4
AMS85NBD3YR-AX	Axiom Maintenance Services - 3 Year SLA 8X5XNBD
AMS9543YR-AX	Axiom Maintenance Services - 3 Year SLA 9X5X4
AMSTAC3YR-AX	Axiom Maintenance Services - 3 Year SLA TAC Only

Click here to download our Maintenance Request Form.