Axiom Storage Products and the IBM Service Agreement
In addition to the industry leading warranty and technical support, Axiom customers who purchase IBM maintained storage products will receive compliance from IBM’s warranty and technical support teams (with proper IBM warranty and service contract). This means Axiom’s IBM maintained products with a FRU number will receive IBM’s on-site service for the Axiom products installed in any IBM systems.
Any Axiom part number that ends in "-AXA" will come with a unique FRU number on each product. IBM will use this to identify that the corresponding storage product is under warranty following the terms set forth in the IBM Service Agreement Letter.
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